Claiming Issue | Support and Feedback | Sidra Forums

adak3

Nov. 19, 2025

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adak3
Members 6 posts

Nov. 19, 2025, 3:09 p.m. Nov. 19, 2025, 3:09 p.m.
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Face capturing is working good but claiming is not working it shows 'claim token fail'
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mscott29
Members 1 post

Nov. 19, 2025, 3:42 p.m. Nov. 19, 2025, 3:42 p.m.
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@adak3 has written:

Face capturing is working good but claiming is not working it shows 'claim token fail'

Same here, it's very difficult for your app to detect the face.. I have not been able to claim for days because of this issue.

adak3 and bambala1 like this.

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bambala1
Members 23 posts

Nov. 19, 2025, 4:20 p.m. Nov. 19, 2025, 4:20 p.m.
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@mscott29 has written:

@adak3 has written:

Face capturing is working good but claiming is not working it shows 'claim token fail'

Same here, it's very difficult for your app to detect the face.. I have not been able to claim for days because of this issue.

Contact support team on 👇⬇️

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