Hello Sidra Chain Support,
My name is Mustapha Abubakar (@mustapha04819). I am unable to claim tokens. After completing face verification the app shows "Failed to claim coins" and the tokens are not credited. This happened on [date/time] on my device [device model]. I have attached a screenshot of the error and my account details (@mustapha04819).
I have tried closing the app, updating the app, and re-logging in but the issue persists. Please help fix this or manually credit the tokens to my account. Let me know if you require further information.
Thank you,
Mustapha Abubakar
Sept. 17, 2025