We’d like to raise a concern regarding the current KYC (Know Your Customer) policy on Sidra, which has become quite challenging for many users in Indonesia.
First, many users who had already completed and passed the KYC process in the past are now having their status revoked because it’s marked as “expired.” This feels unfair, considering they had already met all the verification requirements at that time. Those users should remain verified, or their previous KYC should be reactivated, especially now that KYC has become a paid process with a rather high fee.
Second, the cost of KYC is now very expensive and difficult to afford for many people. On top of that, KYC service offices are not evenly distributed across Indonesia. Given the country’s wide and complex geography, users have to spend a lot of extra money on travel and accommodation just to reach a KYC office.
With this situation in mind, we hope Sidra can:
Reactivate old verified KYC accounts without requiring users to redo or repay the process.
Review and adjust the KYC cost and accessibility, so it’s fair and affordable for all Indonesian users.
A more inclusive and user-friendly policy would help maintain trust and strengthen Sidra’s ecosystem across Indonesia.
