KYC problem

My friends already asking for KYC and resubmitted the document again. But until now is still queue, and there is no any addtional notes. Until now there is no result about his KYC.
His email is: hengkisevanus555@gmail.com
Hiss account name is: Hiss account name is: @hsevanus
Hope the team can solve this problem as soon as possible. As I know, so many peopla face this problem as well. Thanks for your attention.
@maljefairi
@admin